FAQs

FAQs

You were wondering?

We’re always happy to hear from you, but we know sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can’t find what you’re looking for, please use our Contact Form to let us know.

What is your Shipping Policy?

Estimated shipping delivery times for prints, phone cases and t-shirts:

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

Your order will be sent out on average within 3 days of ordering. 

Estimated shipping delivery times for books:

Australia: 3-5 business days

World: 10-20 business days

Your order will be sent out on average within 3 days of ordering. 

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees. 

Order never arrived:

If your order didn’t end up arriving, be sure to let us know! 

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. 

If the shipping address was correct, get in touch with us at hello@hopskipjump.com.au noting your order number. We’ll see what can be done. 

Can I return items?

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. 

If you’d like a different size, get in touch with us at hello@hopskipjump.com.au and we’ll let you know what your next steps are. Please note: Products cannot be returned for incorrect size choice.

What payment types do you accept?

We accept Visa, MasterCard, American Express, and Discover. No Cash on Delivery (COD) or alternate payment methods are available.

When is my credit card charged?

Your credit card will be charged on the date your order is placed. Depending on your banking institution, a pending authorisation generally takes 2-3 business days to clear.

Do you ship to P.O. and A.P.O. boxes??

Yes, we can ship to P.O. and A.P.O. boxes.